Introduction
At Balo (balo.com.ng), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. Whether you’re posting an ad, browsing listings, or contacting other users, we are committed to safeguarding your data and ensuring transparency in how we handle your information. Please read this policy carefully to understand your rights and our practices regarding your privacy.
Personal Data Controller
Balo (balo.com.ng) is operated by BaloTrade Global Limited, which acts as the Personal Data Controller for all data collected through the platform. As the controller, BaloTrade Global Limited is responsible for determining the purposes and means of processing personal data in accordance with Nigeria's data protection laws. Our terms and conditions, or if you have any questions or concerns about how your personal information is handled, you can contact us directly [email protected] for more details or to exercise your data rights.
How We Use Your Information
At Balo, we use the personal information we collect to provide and improve our services, ensuring a seamless and secure experience for all users. Your data is used for the following purposes:
- To Facilitate Transactions: We use your contact details to connect you with buyers or sellers and to ensure communication flows smoothly between parties.
- To Improve Services: Usage data helps us understand how users interact with the platform, allowing us to optimize functionality, personalize your experience, and develop new features based on your needs.
- For Security and Fraud Prevention: We process device and usage data to detect, investigate, and prevent fraudulent activities or security threats that could compromise our platform or users.
- Marketing and Communication: With your consent, we may use your email or phone number to send updates about Balo’s services, promotions, or other relevant notifications. You can opt-out of marketing communications at any time.
Balo takes your privacy seriously, and we ensure that your data is only used for the purposes stated above, following Nigeria’s data protection laws.
How We Share Your Information
Balo values your privacy and limits the sharing of your personal information to necessary cases that help improve your experience or comply with legal obligations. We share your data under the following circumstances:
- With Other Users: Your contact information may be shared with buyers or sellers to facilitate communication and transactions, such as responding to ads or inquiries.
- Third-Party Service Providers: We may work with trusted third-party service providers who assist us with various services, such as payment processing, website hosting, or customer support. These providers are required to keep your information secure and use it only for the services they provide on our behalf.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests from government authorities, including law enforcement.
- Business Transfers: If Balo is involved in a merger, acquisition, or asset sale, your information may be transferred to the new owners to continue providing services.
Balo ensures that any data sharing is conducted with the utmost care and in compliance with applicable data protection laws.
Your Data Rights
As a user of Balo, you have certain rights regarding your personal data, in accordance with Nigeria’s data protection laws. We are committed to ensuring that you can exercise these rights freely and transparently.
- Right to Access: You can request details about the personal information we hold about you, including how it is being used and shared.
- Right to Rectification: If your personal information is incorrect or incomplete, you have the right to request that we update or correct it.
- Right to Erasure: You may request the deletion of your personal data, particularly if it is no longer needed for the purposes for which it was collected, or if you withdraw your consent (where applicable).
- Right to Restrict Processing: In certain circumstances, you can request that we limit the processing of your personal data, such as when you contest its accuracy or oppose its processing.
- Right to Data Portability: You are entitled to request a copy of your personal data in a structured, machine-readable format, or have it transferred to another service provider where feasible.
- Right to Object: You can object to the processing of your personal data, including for direct marketing purposes. Once you object, we will stop processing your data for those purposes unless we have a legitimate reason not to.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact our support team. We will respond to your request in accordance with applicable legal timelines.
Data Security
At Balo, we prioritize the security of your personal information. We implement a range of industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While no online platform is completely immune to security risks, we are committed to safeguarding your information to the best of our ability.
- Encryption: We use encryption to protect sensitive information both during transmission and storage, ensuring that your data remains secure while using our platform.
- Access Controls: We limit access to personal data to authorized personnel only. Our employees and partners are required to adhere to strict confidentiality agreements to prevent unauthorized data access.
- Regular Monitoring: Our team continuously monitors the platform for security vulnerabilities and suspicious activities, ensuring that any potential threats are quickly identified and addressed.
- User Responsibilities: While we work hard to secure your data, users are also responsible for protecting their account credentials. We advise using strong passwords and not sharing login information with others.
We are dedicated to maintaining the highest standards of security and continuously improving our practices to stay ahead of evolving threats.